Pre-built connectors for the platforms utilities already use — ERP, GIS, AMI, payment processing, and communications — plus an open REST API for anything custom.
Serveiz exports GL journal entries, AR transactions, and payment batches to your financial system — eliminating manual re-entry and month-end reconciliation.
Configurable chart of accounts mapping. Export on demand or scheduled. Supports multi-fund and multi-entity accounting.
Keep AR balances in Serveiz and your ERP in sync — daily, weekly, or on-demand export.
Import budget figures from your ERP for variance reporting inside Serveiz.
Automated meter read import from your AMI head-end or handheld system — with validation, exception flagging, and direct integration to billing.
Schedule automatic imports from your AMI head-end. Reads arrive, validate, and are ready for billing — no manual steps.
Automatically flag high/low reads, estimated reads, and consumption anomalies for review before billing.
Identify continuous low-level flow from AMI hourly data and send automatic leak alerts to customers.
Serveiz integrates with leading utility payment platforms for online, IVR, kiosk, and lockbox payment acceptance.
Card and ACH payments through the customer portal, processed via your preferred payment partner.
24/7 automated phone payment through hosted IVR — customers call, authenticate, and pay without agent assistance.
Import payment files from USPS/bank lockbox processors. Auto-match to accounts, flag exceptions.
In-lobby payment kiosks for cash and card — payments post to Serveiz in real time.
View service addresses, work orders, crew locations, and infrastructure assets on a live map with native Esri ArcGIS integration.
Native bidirectional integration with ArcGIS Online and Enterprise. Link work orders to map features. View assets with their billing and work history.
Validate service addresses against your GIS during account creation. Eliminate duplicates and geocoding errors.
Dispatch view shows all open work orders on a map. Assign to nearby technicians with one click.
Automated outbound communications for bills, payments, outage alerts, and service notifications — through email, SMS, and IVR.
Bill notifications, payment confirmations, past-due notices, and service alerts delivered by email — branded to your utility.
Payment reminders, outage updates, appointment confirmations, and leak alerts delivered by text.
Managed bill printing and mailing service — Serveiz generates the print files, we handle the rest.
Serveiz exposes a comprehensive REST API for custom integrations — connect any system that can make HTTP requests.
Full CRUD access to customers, accounts, meters, work orders, and billing data via a versioned REST API with OAuth 2.0 authentication.
Interactive OpenAPI / Swagger documentation for every endpoint. Available in your Serveiz admin portal.
Real-time event webhooks for payment posted, work order completed, customer created, and other key events.
If your critical system isn't listed, our team will assess whether we can build a pre-built connector or guide you through using the REST API.