Serveiz is the only utility operations platform that natively connects your Customer Information System, customer self-service portal, and field service management in a single cloud-native application.
Most utilities run on a patchwork of legacy systems — an aging CIS, a disconnected field tool, a portal with stale data, and manual exports to finance. The result is costly, slow, and frustrating for everyone.
Serveiz was architected from the ground up as a unified platform. Every product operates on the same customer record, the same account hierarchy, and the same real-time data store. When a field crew replaces a meter, billing knows immediately. When a payment posts on the portal, the account balance updates instantly.
No separate BI tool. No middleware. No integration project. Every capability you need is included in the Serveiz platform.
A single record for every customer — across all service types, accounts, contacts, and communication history.
Rules-based billing that handles any rate structure across water, electric, and gas.
PCI-compliant online, phone, walk-in, and ACH AutoPay. Lockbox, NACHA, and ACH return management included.
Branded, mobile-first portal that reduces inbound calls and increases online payment rates.
Create, assign, dispatch, and close work orders from the office or in the field with full mobile support.
Track every meter, part, and piece of equipment across warehouse locations and field crews — in real time.
Native integration with Esri ArcGIS. View service locations, work orders, and crew positions on a live map.
Executive dashboards, operational KPIs, financial reports, and configurable data exports — all built in.
Pre-built connectors for ERP, GIS, AMI, payment, and communication platforms. REST API for custom integrations.
Serveiz is fully managed SaaS hosted on AWS. We handle infrastructure, security, updates, and backups. Your team focuses on running the utility.
Get a personalized walkthrough configured for your utility type, your rate structures, and your operational workflows.