How utilities across North America modernized their operations with Serveiz.
Lakeview Water District serves 14,000 customers across three counties. They were running a 2006-era CIS with no customer portal — customers called for everything: balance inquiries, bill copies, usage questions, payment arrangements.
"Our 3-person customer service team was buried. We were spending 70% of their time on calls that customers should be able to handle themselves." After deploying Serveiz in 8 weeks, 61% of customers enrolled in the portal within the first month.
"Within 6 months of go-live, my customer service team was handling 42% fewer calls. They finally have time to actually help the customers who do call — instead of just triaging a queue."
"We went from billing runs that took 2 days and required 3 staff members watching for errors to automated runs that complete overnight and flag the exceptions for our team to review the next morning."
Tri-County's legacy billing system required manual intervention at every stage — reading imports, exception review, rate calculation verification, and GL posting all required staff to babysit the process.
With Serveiz's automated billing engine, their monthly billing run went from a 2-day manual process to an overnight automated run — with exceptions surfaced in a review queue each morning.
The City of Redstone's Public Works department ran 1,400+ work orders per month across water, sewer, and gas. Work orders were printed, assigned by hand, returned at end of day, and manually re-entered into billing by office staff.
After deploying Serveiz Field Service with the mobile app, field techs close work orders on their phones — and billing updates automatically. No paper. No re-entry. No end-of-day stack of completed forms.
"My crew supervisors were spending an hour every afternoon sorting and entering work orders. Now they spend that time actually managing the crews. The field guys love the app — it's faster than paper."
"We went from a 94.1% collection rate to 97.4% in the first year. That's an additional $62,000 in recovered revenue — and our AR over 60 days dropped by more than half."
Mesa Valley had an aging AR problem. Past-due accounts were tracked in spreadsheets, collections letters were sent manually, and the team had no systematic way to manage payment plans.
Serveiz's automated collections workflow, payment plan management, and past-due customer portal access gave them a systematic approach — and the results showed immediately in their AR aging and collection rate.
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