The Serveiz Customer Portal is a modern, mobile-first self-service platform that empowers your customers to manage accounts, pay bills, track usage, and submit service requests — 24 hours a day, 7 days a week — without calling your office.
Current balance, last payment, next bill due date, and service status — visible the moment customers log in.
Residential and commercial customers with multiple locations manage all accounts from a single login.
Customers update their own contact information, mailing address, and communication preferences.
Bills, letters, service agreements, and communications in a single document library — no more lost paper statements.
View current and historical bills in full detail — every charge, credit, and adjustment — with downloadable PDF copies.
Pay by credit card, debit card, or bank ACH instantly. Payment confirmation delivered by email.
Enroll in automatic bank draft or card-on-file billing in seconds. Reminder sent before each payment processes.
Schedule a future payment to land on the due date — customers stay current without having to log back in.
Side-by-side comparison of current vs. prior period bills showing exactly what drove any increase.
Interactive charts showing daily, weekly, and monthly consumption compared to prior periods and billing cycle averages.
Set custom thresholds. Serveiz notifies customers by email or SMS when consumption spikes — before the bill arrives.
Automatically notify customers of continuous low-level usage patterns that may indicate a leak.
Estimate what the current bill will be based on usage to date and remaining days in the billing cycle.
Submit new service requests, move requests, disconnect requests, and problem reports directly from the portal.
See the status of every open request: submitted, scheduled, in progress, completed — with technician ETA.
Select preferred appointment windows for service visits. Receive automated reminders before the appointment.
For utilities that allow self-reported reads — customers submit readings directly with photo upload for verification.
All utility communications — bills, payment confirmations, outage alerts, boil-water notices — in one organized inbox.
Customers choose how they want to be reached: email, SMS, or push notification — for each type independently.
Opt in to paperless billing with one click. Instant email notification of new bills. Reduce printing and postage costs.
View active service outages in their area. Report a new outage. Receive automated restoration updates.
Display and allow enrollment in low-income assistance, lifeline, and senior discount programs directly from the portal.
Apply for and manage deferred payment arrangements online, reducing staff involvement in routine hardship cases.
Set personal water or energy conservation goals. Track progress and receive tailored conservation tips.
View and manage enrollment in budget/equal-payment programs directly from the portal with no phone call needed.
The Serveiz Customer Portal is a responsive web application that works beautifully on smartphones, tablets, and desktop browsers — without requiring customers to download or update an app.
The Serveiz Customer Portal is fully white-labeled. Customers see your utility's name and colors — not Serveiz.
Your logo, color scheme, and typography. Every page, every email, every notification.
Host the portal on your own domain: pay.yourwater.com — no Serveiz branding in the URL.
Spanish and other languages available. Configurable per customer preference.
Show or hide features by customer segment. Control what each customer type can see and do.
Your welcome message, help content, FAQ, and program descriptions — all configurable.
Email and SMS templates branded to your utility's voice and style.
Request a demo and we'll show you the portal configured with your utility's branding and service types.