From tiered conservation rates and AMI integration to leak detection alerts and AWWA water audit reporting — Serveiz is built from the ground up for the unique needs of water utilities.
Inclining block, declining block, seasonal, drought surcharge, and lifeline tier rate structures — all configurable without programming.
Automated read imports from Itron, Badger, Sensus, Neptune, Mueller, and others. Reads validate, exception-flag, and feed billing automatically.
Identify continuous low-level flow from AMI hourly data. Automatically alert customers before they receive a surprise bill.
Bill water, electric, and gas on a single consolidated bill from a single account record.
Track production vs. billed volume and support AWWA M36 water audit methodology including non-revenue water reporting.
Industrial pretreatment and sewer strength-based surcharges for BOD, TSS, and other parameters — billed alongside standard sewer service.
Track per-capita usage, conservation program enrollment, and water savings goals for regulatory reporting and board presentations.
Structured process for reviewing, approving, and applying one-time leak credits with full audit trail and approval workflow.
Customers see daily usage charts, get leak alerts, and set usage thresholds — all reducing inbound calls to your office.
Lakeview Water District (14,000 accounts) was running a 2006-era CIS with no customer portal. Their 3-person customer service team handled every balance inquiry, bill copy request, and payment question by phone.
Eight weeks after going live with Serveiz, 61% of customers had enrolled in the portal — and inbound call volume dropped 42% within six months.
Read Full Case Study →We'll configure the demo for your rate structure, service types, and account size — so you see exactly how Serveiz would work for your district.